I've got an ongoing warranty claim, that the supplying dealer is waiting for a reply from Lunar for authorisation. September 7, 2020 in Lunar Caravans. Page 9: Stability (e) Nose of caravan is towing too high. Lunar owners are coming to Engineer Aftercare warranty to replace their lost warranty increasingly. On 16/06/2016 at 13:17, Brecon said: Quote " We'll have to form a Wet Lunar Club". Lunar dealers will continue to sell models they have in stock, but there will be no new-season Lunar models. For the above model years, this cover will only apply if the supplying dealer is a current Lunar Automotive dealer. Started Thursday at 14:56, By is and-ion has been purchase. Contact A & E leisure at Northwich Cheshire, they are an independent AWS workshop who are authorised to do warranty work for Lunar ( amongst others) Talk to Nichola Woodcock on 01606 973005 - but be aware they are a very busy repair business and you may have to wait some weeks to get work done - and probably even longer for Lunar to supply any parts required! If you did then they are jointly and severally responsible as the dealer. The cover is for 3 years from the original date of purchase. Parts will be supplied and 50% of the labour cost will be covered. I got black horse involved when the dealer rejected my complaint of a cracked panel. y work should be commenced unless Lunar ed. I found BH very helpful so I'd go along that route! Kevin9284 You have to give them a reasonable opportunity to repair or replace, but if it's been going on for weeks or months, denying you proper enjoyment of the product, how can that be reasonable. Lunar’s Future Looks Bright Under New Ownership. I've found it very difficult to speak to the warrant dept of my dealer. The old company, Lunar Caravans no longer exists. You will still receive the same manufacturer’s warranty on equipment in the caravans e.g. This form below lets us know about your new purchase and facilitates your warranty service. Lunar e. Yannual her or must 36 he original purchase. Our staff will be in contact to agree times for this work to be completed. I suspect they'll make it as difficult as possible. You can post now and register later. Your link has been automatically embedded. It's a pity the PDI hasn't picked it up though. Had you not exhausted the dealers complaints procedure your finance company would not have got involved as quickly, so my statement stands. Dealers have no legal responsibility for warranties issued by Lunar Caravans. With Lunar in administration the administrator will have to look at what can be done with warranty problems. Quite. × I am assuming this was the dealers finance scheme as if you took a personal loan then this will not apply. If they can't carry out the repair because the manufacturer has gone under then that's not the dealers fault. They have to either fix it or refund you at their expense. Partners of FRP Advisory, David Acland and Lila Thomas were appointed yesterday. A 3 years manufacturerâs backed warranty (specific exclusions apply and direct with original equipment manufacturer). The finance company should get involved from the start. Lunar Caravans has been acquired by a specialist engineering group who will drive forward 2020 season plans. Clear editor. If the manufacturer goes under then your dealer can claim not to be abel to obtain the parts needed. we will have to wait and see what happens but it looks ominous. By Check noseweight. aken approved comprehensive of. They're trying to claim that the windows can only be supplied by Lunar - pretty sure they are a standard Dometic unit. Lunar Automotive has no legal responsibility for warranties issued by Lunar Caravans but has stated a willingness to honour those warranties under certain specific conditions. Any payment on a credit card will give you a similar right against the issuer. There are numerous electrical issues: hot water does not work under electric, lights intermittent. reedyontour Grantham Caravans will continue to support existing warranty claims, which will be completed under the Lunar Warranty scheme. The finance company will expect you to fully engage with the dealer first and have exhausted the dealers complaints procedure, before they will get fully involved in your complaint. To buy this caravan we sold a 7 year old caravan that had no damp at all. Dealers have no legal responsibility for warranties issued by Lunar Caravans. Your previous content has been restored. (b) is disproportionate compared to the other of those remedies. The warranty is subject to an annual service and inspection and excluding items subject to normal wear and tear. It is unclear at this stage whether owners who have warranty issues with their Lunar models will have those warranty claims respected. Started 3 hours ago, By Fortunately both, paid a deposit on a CC and the rest is financed. 2017, 2018 & 2019 caravans can only have warranty work done by the dealer you bought your caravan from. Refusal of Lunar Automotive to honour any warranty issued by Lunar Caravans does not alter the dealer's responsibility under the CRA. littlebasher, That was a long time ago - all the other brands have had their "water ingress" issues, some especially with new building techniques. I'll start with the dealer, i've already struggled to speak to their warranty team directly so will try them first before i go off to the finance company! On 08/09/2020 at 12:56, Grandpa Steve said: Caravan / Motorhome / Static (Make and model): If Cliff Richards can convert one----------, Can you do B+E test with your own caravan? Poor choice of wording on my part. (3)The consumer cannot require the trader to repair or replace the goods if that remedy (the repair or the replacement)—. Not had that problem with a caravan but when we had problems with a kitchen they did not require that. Collapsed Lunar Caravans has been bought out of administration by a South African engineering group which says it wants to continue “business as usual” at the Preston manufacturer, including relaunching its delayed 2020 season caravans. Seeing as a caravan warranty is between the buyer and the dealer, you really need both the dealer and manufacturer to remain in business. Powered by Invision Community. Any repair for which parts are unavailable is a problem, whether covered by CRA or not. Started Yesterday at 13:34, By Jaguar E-Pace 180D HSE R Dynamic - 2008 Swift Conqueror 540, "Unless otherwise stated, my posts will be my personal thoughts and have the same standing as any other member of Caravan Talk". f r ty a is by service re. meadowsweet Started 19 hours ago, Copyright Alphaquad Ltd You also need to realise that there is not one single caravan or motorhome manufacturer on the planet that’s not received some negativity in forum posts or reviews over the years. be service service handbook. Parts of the caravan started to fall off: The front blinds, the front window, parts of the decor panelling, the bolts on the island bed fell out and just today, the waste water pipes fell off from under the caravan!!! I emailed the dealer a couple of times only and BH have agreed to pay for the repair. By However, in the event that you do have a problem or a fault arises, it is vital that you understand the contents of the Lunar owners warranty and follow the correct procedures to ensure you receive the full benefit of this added protection. A crack in the rear panel, emanating from beneath the awning rail (I assume from a fixing screw), was discovered February 2019, one month prior to the end of the three year manufacturers warranty. Whilst the dealer can wait all they like for a reply from the manufacturer, it does not absolve them from their obligations under consumer law as they supplied the goods. If there is a finance company involved they are a safer bet and far more likely to deal with the problem. Thank you for purchasing from Lunar. Lunar Automotive has no legal responsibility for warranties issued by Lunar Caravans but has stated a willingness to honour those warranties under certain specific conditions. I also requested they confirm this by replying to my email - nothing so far. sorry to hear of your problems, not nice to have damp in a caravan so new, however 1st question is are your service engineers ncc approved? Posted June 16, 2016. This cover applies to caravans manufactured by the previous company, Lunar Caravans. Sourcing Parts on a Caravan/Motorhome Pre-2008. He completed a report and within a few weeks BH agreed to pay for all the repairs that were due to manufacturing faults. Just go direct to the finance company customer services - they will deal with it all and relieve you of the stress - let them do the arguing !! Parts and Labour covered by the warranty to be provided at no additional charge. When you sent the Email was it possable for you to receive notification "Email has been read"--some servers do this . At Sharman Caravans, we have many reasons why we are unable to renew our franchise with Lunar Automotive this year. carried h of purchase. Lunar Automotive (Goodwill Cover) 2017-2019 Models. Unfortunately, this leaves our loyal customers without any warranty cover from Lunar Automotive. Though if the customers warranty was with the manufacturer then the customer would be in an even worse position, with no recompense at all. Unfortunately, now that the business has ceased trading, right now any Lunar manufacturer warranties are invalid. I found the exact opposite. Your Lunar dealer will be pleased to advise you of the most suitable. Upload or insert images from URL. Lunar Caravans original owners sold the business in 1999 to a Dutch company called Tirus Group. I had only sent 1 or 2 emails to the dealer. Preston caravan manufacturer, Lunar Caravans Limited, has been placed into administration. Did you use a finance company or pay any amount on a credit card? × Warranty for Caravans. Swindon, Oxford & Reading Caravans will continue to support existing warranty claims on all faults reported under the Lunar Warranty. BH got involved very quickly and within a few months sent an examiner to our caravan. Simply the fact that the repair has not occurred in a reasonable timescale will suffice for the finance company, remember that technically they own the goods and they will fight tooth and nail with the dealer to prevent a buy back / refund ! You cannot paste images directly. If the parts are no longer available, e.g. Any Lunar Automotive dealer is authorised to carry out servicing or warranty work, as can any member of the Approved workshop scheme. Don’t go near them.Like most new British Caravans you have a one in four chance of a serious problem.However Lunar’s customer service is appalling.Their 6 year warranty is not worth the paper it’s written on.I have spent 9 months trying to get my money back on water ingress damage and repair.Was due to take them to court, when they went bust. Within 5 days of taking possession of the new caravan the battery went flat. Also test tips. The Caravan must be from model years 2017, 2018 and 2019. I would be inclined to do that. Warranties issued by Lunar Caravans died with the company. I was just pointing out that the seller also has some protection within the legislation. To what extent it will actually honour those warranties is yet to be seen, but it is entirely at their discretion. The fact Is that the dealer rejected your complaint, therefore the finance company had to get involved. david 1220 Spoke to them today (after waiting 2 weeks with no reply), they claim that Lunar are reopening on the 1st Nov and to wait for them get a response after then. If you have an account, sign in now to post with your account. I rather think many Lunar dealers will be struggling with claims that they are liable for and it could send many to the wall and they will have to avoid them to survive. The criteria for this cover is: All Lunar Automotive caravans from 2020 onwards are supplied with the following warranty, there are a number of 2019 of models that will also be covered by the following, please check with your dealer. If you have that on your server do a screen shot of it--then they can not say they havent received /read it....... Skoda Scout 4x4 pulling a coachman Amara 520/4 at 93%---- when full! ! mike1966 manufacturer ceased trading, making a repair or replacement impossible the seller cannot be required to achieve the impossible so is not responsible. m service ull has he n n applied. If the dealer goes under they you lose your warranty unless the manufacturer appoints a different dealer. Lunar Caravans design and make lightweight touring caravans from their production facilities in Lostock Hall. A 6 years body shell integrity warranty (covering water ingress and floor delamination). Dealers still have responsibilities to buyers under the CRA and these are defined by the CRA irrespective of the wording of any warranty. (f) Incorrect loading Stabilisers. The cover is for 3 years from the original date of purchase. A proportionate price reduction or refund would be the only option remaining. Any customer who already has work being carried out or booked in should attend site as agreed to collect or drop off their caravan. I recently purchased a new lunar ultimate 540 and have had numerous problems with the battery going flat but don't have a tracker fitted. A. I was not implying that the dealer had to do the impossible, rather that he had to come up with a financial solution if that was the best he could do, he cannot simply wash his hands of the matter. I just have to find someone to do the repairs now as we need a full new back panel due to large crack and extensive water ingress which may prove difficult. For just £199 have peace of mind again. s r or will process can, caravan, you he. No caravan is completely perfect in every way. This business unfortunately ceased trading in 2007 and with them went nearly all the parts catalogues, intellectual properties and component stock. The agent who has serviced the caravan from new, refused to repair under the warranty, and sent me a quotation for the repair of £1011 ! There are many proprietary brands of stabiliser available. It also helps us to find out more about our customer demographics so we can continually improve our products and our service. Can't see if happening now, wonder what my next steps should be to force the dealers to resolve it instead. Granted this work can be done under warranty again but this caravan is just 7 months old. Pasted as rich text. To what extent it will actually honour those warranties is yet to be seen, but it is entirely at their discretion. I agree, but if a Lunar replacement part is required, but isn't available to be sourced, then what can the dealer do? The Lunar warranty is conditional on annual servicing being carried out 60 days either The poster will still have rights against the dealer but if they have sold a lot of Lunars and have many warranty issues they may go down also which would leave any claim against any finance or credit card company used. the Lunar warranty, your caravan has an annual service and damp check carried out by an Approved workshop using genuine parts, recommended sealants and following Lunar procedures; failure to do so will invalidate your Lunar warranty. (Lunar Caravans are closed and secured. Seems a bit unfair on the dealer in my opinion. Started Yesterday at 11:41, By We wish you many years of wonderful touring holidays. designed to be towed with a minimum all bunks are secure. This cover applies to caravans manufactured by the previous company, Lunar Caravans. Caravans with damp, are like houses with damp, hard to resell and costly to fix. May just throw it at the finance company and see what they think. If you did then they are jointly and severally responsible as the dealer. It has been established for over 50 years. Lunar caravans have been known as Leaky Lunars for many years,,with good reason. They should focus on that, bite the bullet and try and keep/restore some customer confidence. Our Lunar was 12 months old last June and a cracked rear panel was found at first service, just as Lunar went under,long story short,got no joy from supplying dealer ref warranty claim,bit the bullet and got rid against a Swift, dealer sold the Lunar on in 4 days, I don't know what happened about the cracked rear panel. (the caravan is now 4 year old and had problems from year 2.) No Caravan Manufacturers Are Perfect. Fridge, oven, toilets etc. Yes, the finance company have equal responsibility so contact them. I think we all know that Lunar are unlikely to reopen in any useful capacity. Did you use a finance company or pay any amount on a credit card? The caravan is leaking in, in the toilet stowage and has subsequently caused damp in this locker. Financial compensation may be the only remaining option, but the CRA puts the responsibility on the dealer if the fault falls within its terms. Offering financial compensation won't repair the problem. Our warranty team will be pleased to assist those customers with existing bookings. Restore formatting, × Display as a link instead, × The only hope of this situation being resolved is if a buyer is found for the assets, they begin trading the business again and they accept responsibility for the warranties - … I had flagged it up as a warranty issue with my dealer but had to replace it when I was away in the caravan, using a mobile service technician, due to the water coming into the van. Yamped and hat n and ions. Reading the comments above, it sounds as if the dealers will be left holding the babies anyway. The criteria for this cover is: The Caravan must be from model years 2017, 2018 and 2019. The battery is a platinum plus 110 amp leisure battery purchased last August so is only some 10 months old. I can only guess that the torque on the power driver used to screws the screws in the factory had been set to high. Lunar Caravans Owners Warranty 2011 We trust your Lunar caravan to provide a long and trouble free service. Despite the issues across the UK recently, we seem to be helping a higher than average number of Lunar Caravan and … For the above model years, this cover will only apply if the supplying dealer is a current Lunar Automotive dealer.