I will never buy from them again. The price was… Rock Auto Parts has a consumer rating of 2.16 stars from 19 reviews indicating that most customers are generally dissatisfied with their purchases. What is your customer experience with Rockauto? Total scam. RockAuto is quite literally the fairest place I've ever worked. Everyone treated me with the utmost respect, explaining each step thoroughly. I assumed this part would be correct (my fault). Log In Sign Up. BBB INDUSTRIES 1020169. Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 5167 reviews.. Rockauto ranks 32 of 500 in Auto Parts and Accessories category. I typed in 2003 Mach1 fuel pump assembly The listing shows only external fuel pumps. Review #2530070 is a subjective opinion of poster. I … The worst place to get anything! Rock Auto Parts in Cincinnati, OH. No one to talk to. Terrible customer service. WARNING! RockAuto ranks 283rd among Auto Parts sites. I asked RockAuto for help & they responded with a well he's doing it wrong and then I received a message saying they closed my case ticket. The overall rating of the company is 2.5 and consumers are mostly dissatisfied. Just keep that in mind. As long as you don't need your parts the same day and can wait a few days it's totally worth it! More . Checked the compatibility of my vehicle with parts even and they … Not sure why, who, what and when to contact the company but no one to contact. Unclaimed. ... BBB Rating: A+. ", "go to a parts store so you can check the part at the store it may take less time to install youe part", "RockAuto seems like the way to go when you're a pinch for mine don't have a lot of money they'll do you write I'd recommend them to anybody". The problem with the company is the online returns are way too clunky and slow, you cannot merge orders to return. Even though I pointed them what they list a wrong item under my car category, but have a correct one for another model year. Rock Auto Parts has a consumer rating of 2.16 stars from 19 reviews indicating that most customers are generally dissatisfied with their purchases. The latest review order number 171085771 was posted on Apr 21, 2021. The algorithm is subject to change in future. Rock Auto Parts ranks 367th among Auto Parts sites. There is no customer service only a bot to ask questions and then determines that I have to pay to return even though the part was cataloged incorrectly. Cancel. Absolutely garbage. The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. RockAuto reviews first appeared on Complaints Board on Oct 13, 2010. User's recommendation: Have patience if buying from Rock Auto. I already paid to have them sent to me.No humans to contact. I'm pissed. Took 4 weeks for a refund to finalize as well. Review authors value the most Discounts and Special Offers. Review #2523784 is a subjective opinion of poster. (Sales figure is modelled). 219 reviews. They should know that people need their parts faster. RA’s return policy and lack of contact process make that a no-brainer. The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. 3,811 reviews for RockAuto.com, rated 1.00 stars. I then ordered another pair of ball joints from www.rockauto.com on aug 2, © 2021 Trustpilot, Inc. All rights reserved. Add Photo. Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 5139 reviews.. Rockauto ranks 32 of 499 in Auto Parts and Accessories category. My rotors front rotors for my 2003 Infiniti are too big there was not any more options so I went ahead and bought them once they are too bad like I said I do not have a printer I need you to send me a return label and I like to ship these back for a refund now I have a couple of check engine lights on a check engine light on with a couple sensors that are bad I would like to see if you have them but I'd like to get this return taken care of first, I need to return them you only had one option for my rotors I bought them and they're too big so need to return them thank you John sperbeck, I purchased a catalyst converter from here and it said it was exact fit well I hate to tell you my car now is throwing a code for the converter I would like a refund of my money as this rock auto is a joke, Can't get help on wrong parts, returning parts, and missed delivery date!!! Review #2526013 is a subjective opinion of poster. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Location. I contacted RockAuto again to find out how to get refund, explaining everything to them. I am an Assistant Store Manager and let me tell you...“, “All of Advance Auto "Limited Lifetime" warranty parts does not cover normal wear and tear as stated on...“, “I bought a battery an 18 months later it was dead. Consumers complaining about Rock Auto Parts most frequently mention customer service problems. Easy to use parts catalog. I've never previously needed to contact their customer service. I have been shopping parts with Rockauto.com for well over 6yrs now seems to be a great place to find what I'm looking for with out having to be on the phone or driving around to find the parts I need to get my truck up an running again. You buy an expensive brand, you get cheap Chinese, Good parts great prices .no problems I buy a lot from them, Rock Auto Parts and client care: Excellent, No Customer Service and unreliable shipping. Recent recommendations regarding this business are as follows: "Have patience if buying from Rock Auto. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. You pay to ship for delivery and then pay the shipping to return parts. Review #2527953 is a subjective opinion of poster. F these people. I contacted RockAuto when mechanic informed me it was wrong part. They do not properly secure or cushion items in shipping. Terrible customer service. I have ordered from them in the past and been very happy with the results....unbelievable parts selection, well-organized site for finding parts, fast order processing and pretty reliable Fedex shipping. The amount of time to get my part was way faster than expected, however I installed my window regulator and unfortunately the pigtail didnt match up so Im stuck with a window regulator I cant use. I get to FedEx to drop off my return and the FedEx guy said my labels were incorrect and I have to pay to have these shipped. On may 26, 2010 I purchased 2 ball joints mevotect mk9643 from www.rockauto.com and I installed them on my 2000 honda accord. RockAuto, located at RockAuto.com, is an online auto parts store founded in 1999 which provides parts from over 200 manufacturers which they can ship to customers all over the world. Do not buy masks from unknown unreliable websites! BBB accredited since 8/6/2007. I have pretty good luck in the past with Rock Auto. RockAuto has a consumer rating of 1.57 stars from 611 reviews indicating that most customers are generally dissatisfied with their purchases. Rockauto, LLC has 85 total employees across all of its locations and generates $34.56 million in sales (USD). RockAuto.com - Poor service 18; RockAuto - Fraud 4; RockAuto - 3-pack ignition coils; RockAuto - Cardone cv joint 1. So far I'm pleased with the order.Fast shipping. Wrong parts arrive, buyer is responsible for return shipping on their mistakes, no way to get in touch with customer support. User's recommendation: go to a parts store so you can check the part at the store it may take less time to install youe part. Don't use them!! RockAuto.com - Poor service 18; RockAuto - Fraud 4; RockAuto - 3-pack ignition coils; RockAuto - Cardone cv joint 1. Rockauto is a parts reseller, and as such does not receive after sale support of the parts manufacturer. We care deeply about the planet and creating a business that gives back to nature. They sent me the correct size wiper blades without the adapters to fit on my mini cooper. I just ordered a vehicle-specific part. More RockAuto Complaints & Reviews. The product inside the box is the same, no matter what brand name appears on the box. Save. The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. Their prices are very competitive and beat out most retail locations. Coronavirus Covid-19 order masks now?? Edit. View all 89 RockAuto complaints & reviews. They emailed me back stating: As our Return Policy states: To receive credit, a returned part must be complete and in its original, unmarked manufacturer's packaging. BBB Industries markets and sells their products under various brand names, including Genco, Vision-OE and Wilson. i recived 2 shocks for my car i put one in no problem,i put theother one in and the stud nut would not go on so i went to thehardware store to get anothe nut the same size and that one didnot fit also i tried to find out that the part in the parts bag was wrong////// thanks it took me thre days to figure out your mistake.i wiil by my parts from o riley auto parts from now on. BBB Industries markets and sells their products under various brand names, including Genco, Vision-OE and Wilson. THEY ARE THE SAME G-DAM DELCO MANUFACTURER!!! User's recommendation: RockAuto seems like the way to go when you're a pinch for mine don't have a lot of money they'll do you write I'd recommend them to anybody. Find 4 listings related to Rock Auto in Kansas City on YP.com. They want ME to pay the freight to return them when I just need the complete part. Rockauto, LLC is located in Madison, WI, United States and is part of the Automotive Parts & Accessories Stores Industry. More RockAuto.com Complaints & Reviews. Website Products (513) 683-5060. No calls, no contact and still, no resolution from Rockauto. This is my last order from RockAuto. I ordered struts for my Ford Explorer. 2001 FORD F-250 SUPER DUTY 7.3L V8 DIESEL Turbocharged Steering Gear | RockAuto They refused to repay the price difference. Easy to use parts catalog. Read real customer ratings and reviews or write your own. Not as bad as people say everything worked out for the most part. I told them I'd be writing a scathing review, but it was like talking to a wall. There are 2 companies in the Rockauto, LLC … Rockauto dismissed my claim and refused any refunds since the part was installed and they have no other cable available. I called RockAuto and they immediately canceled the purchases and issued a total refund; then within 24 hours supplied me with the names and addresses where the parts went, and the contact info for the guy who ordered them (I passed the info along to the FBI who couldn't believe I was serious and hung up on me). 3 orders placed, too many problems to list. Complaint Review: ROCKAUTO.COM - Madison, Wisconsin. We are processing your message. Review #985924 is a subjective opinion of poster. You need to look at your website to make it more user friendly. No customer Service at all, terrible shipping and almost impossible to get them to do anything when their shipments go missing. See BBB rating, reviews, complaints, & more. (Sales figure is modelled). Read real customer ratings and reviews or write your own. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The overall rating of the company is 2.5 and consumers are mostly dissatisfied. Review #2529255 is a subjective opinion of poster. Y"all cant find my part. EDitorial Comments. Reman: BBB's Remanufacturing Process Includes: Housing and rack magnafluxed for crack detection to ensure long life of the component; Shaft is polished and housings … 9401 Fields Ertel Rd. Gr Grizzly77 Oct 28, 2019. COVID-19 Updates. Reviewers write the most about Rockauto Shipping Service and give it 3.0 stars out of 5. I feel a little cheated that they didn't put some type of warning that I would have to pay for the return shipping of the core part before I bought it. Rockauto Overview. I send it back yesterday when I first got the part it was to short I send it back and I received the same part back so I want my refund, I'm trying to find out if the water pump that we ordered a couple days ago it's been shipped or if the order even went through, To find out if my water pump got ordered and what the status is of the order. Sent me the wrong parts and claim I have to pay restocking and reshipping and still they tell me they won't give me any refund. Shipping adds up quickly when shipped from multiple locations. RockAuto.com company is fraud. New Auto Parts in Madison, WI. Returns may not be refundable if the part, or the manufacturer's box, is damaged while in transit to our warehouse. Ordered 6 new fuel injectors that were said to fit, they in fact did not, creating another delay in my scheduled job for this car. 219 reviews of RockAuto "Refused a full refund, when their supplier sent/manufactured a defective part" Yelp. RockAuto has resolved 0 complaints. VERY frustrating. Review #2524330 is a subjective opinion of poster. I've spent Thousands of USDs with these people. I may cost a bit more, but you have options. I have ordered from them several times, but now I'm done with them. 169 reviews for Go-Parts, 3.8 stars: 'I recently purchased two headlamp assemblies for my son's car. Rockauto ranks 32 of 454 in Auto Parts and Accessories category. RockAuto is the worst! Restaurants. Blog article, Original review posted by user Oct 10, 2020. The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. Amazon is a few bucks more but its a better experience. Emailed them 5 different times the instructions and to ensure the address I entered was correct. Original review: April 26, 2021. … S shifta Verified customer Review updated: Jul 04, 2019 RockAuto.com company is fraud. Responses. No way to contact them. Recent recommendations regarding this business are as follows: "I would absolutely recommend rockauto.com. See reviews, photos, directions, phone numbers and more for Rock Auto locations in Buffalo, NY. The product inside the box is the same, no matter what brand name appears on the box. I called their Corporate office several time, left messages with no reply. Was surprised how unprofessional they are, but i ignored it and continued being professional on my end. If you do what is expected of you (assessed both objectively with performance metrics and qualitatively in quarterly in-person reviews), you are rewarded by the profit-sharing program. I ordered struts for my Ford Explorer. You can't contact them. A good place to buy parts high quality and best price very satisfied. Find 1 listings related to Rock Auto in Buffalo on YP.com. Package was returned to them. Rockauto, LLC is located in Madison, WI, United States and is part of the Automotive Parts & Accessories Stores Industry. Review #2525041 is a subjective opinion of poster. Seriously has got to be thee most terrible auto parts service I've ever encountered. Even though I pointed them what they list a wrong item under my car category, but have a correct one for another model year. 2002 GMC SIERRA 2500 8.1L V8 Power Steering Pump | RockAuto The overall rating of the company is 1.7 and consumers are mostly dissatisfied.. I didn't know that the struts wouldn't fit until I took my front end apart. RockAuto has an average consumer rating of 1 stars from 89 reviews. The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. Sent me the wrong parts and claim I have to pay restocking and reshipping and still they tell me they won't give me any refund. Anyway, they stop responding to my email. Easy to use parts catalog. Review #2530725 is a subjective opinion of poster. Complete fraud! Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 5122 reviews.. Rockauto ranks 32 of 497 in Auto Parts and Accessories category. Like boom open an shut case. Consumers complaining about Rock Auto Parts most frequently mention customer service problems. Only the latest review will count in the company's TrustScore. New Auto Parts in Madison, WI. Contact the business for more information about recent service … Most commonly, consumers tend to contact Rockauto to ask questions about: Request for Information, Shipping and Delivery, Return/ Replace. Rockauto ranks 31 of 500 in Auto Parts and Accessories category. My 1988 Honda had some pretty hard to find parts, but Rock auto had them ALL for a dime a dozen & the quality was STILL better than the other guys. I ordered 3 rear brake hoses for my 99 Super Duty. I was delivered, but never opened, the problem was not the transfer case after all. Thank You for Your Reply! Even with faster shipping, I've gotten delays with other companies. Service 74 (3) 47 YEARS. I ended up with 1 correct hose, 2 incorrect. Review #2528608 is a subjective opinion of poster. Absolutely garbage. I have been a loyal customer and have bought thousands of dollars worth of parts over many years from RockAuto. There are 2 companies in the Rockauto, LLC corporate family. Don't use them!! I will gladly pay more for an acceptable level of service and correct parts shipped securely. Cincinnati, OH 45249. Horrible service. Like the other gentleman, I ordered elsewhere for a similar price, and won't ever being doing business with them again. The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. What you click on and order completely changed on the other end! Returns have been forced, but postage costs a lot from Europe. BBB INDUSTRIES 1020169. If you’re planning to buy a used car engine online, the Better Business Bureau has a warning before you purchase one. Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 5182 reviews. Send parts back in original box, well that was discarded by first shop that pressed bearing. Shepherd's Tire Pros.